We offer IT support to our affiliates and other clients. Adtel’s key responsibility is to provide a timely and accurate technical assistance.

Scope of Work

• Troubleshooting system and network problems
• Identifying and solving hardware/software faults
• Monitoring computer systems and networks
• Weekly back-up of files
• Working continuously on a task until completion
• Responding within agreed time limits to call-outs
• Dedicated technical support personnel on call during regular working days and regular working hours. (8am-5pm or 9am-6pm, Mondays-Fridays)
• Certain number of hours per week, hours not consumed within the month will be used for preventive maintenance of computer systems